FAQ

Customer service is available from Monday to Friday from 7.30 am to 5.00 pm, and Saturdays form 8 am to 12 pm.

You can get in touch by calling us at (+54) 4943-9999 or writing a whats app message to +54 9 11 6202-8899 or sending an e-mail to ventas@ale.com.ar. Once you get in touch, we will assign you a sales consultant to provide you with all the help and information you might need.

If you have any doubts, you can get in touch with your sales consultant. If you do not know who your sales consultant is, please see question 2 of customer service section.

The first step is to give you a client number. To get that, please call us at (+54) 4943-999, write / call at +54 9 11 6202-8899, or come to our showroom (2549 Juan de Garay Avenue, Buenos Aires, Argentina). You will be asked for all the information needed to give you a client number.

If you already have your client number, you just have to register here completing all the information asked. If you do not have a client number, you are not going to be able to register.

For us to give you a client number, please see question 2 of this section.

There is not! The minimum amount you must buy of each product is the closed package, as exhibited in our showroom.

The online store allows you to make your order from any device (cell phone, computer or tablet) and from the comfort of your home or store, just like if you were in our showroom. From the online store section of our website, you will be able to get different ways of making your order: visualizing all of our products (you can organize them by category, brand and order them by price, sku or alphabetically) or through our micro web sites, which are constantly changing (for example, micro web sites where you can only see sale products).

Look at the following instructive. Here you will be explained how to add products to your shop bag, how to erase them, the different ways to organize the products, etc.

Press your username, that appears in the upper right corner. A list will be displayed: press “cambiar mi contraseña”.

In the Log in section, press “olvidé mi contraseña!”. Once you have done that, you will receive an e-mail. Follow the instructions on that e-mail, so you can get a new password.

Yes! Press your username that appears in the upper right corner. A list will be displayed: press “mis pedidos”.

When you are finalizing an order, your delivery dress will appear automatically. That address can be modified by yourself, if for any reason you want to receive your order somewhere else.

Do not worry about it! Your shopping cart will remain in the exact the same way it was, and you will be able to continue making your order whenever you are pleased to.